• Self-help content is available here
• You can also search for help content within the Outlook.com web application.

• Click Help in the top, right menu bar.A side pane will open with links to common questions.
• Enter keywords in the search box to view a list of self-help articles.
• Click again to close the side pane.

To reset your Microsoft Account, Online, kindly visit the following site and complete the required steps;microsoft account

1. Clear your Internet Explorer cache and browser cookies. Visit the following link for steps;
• Clearing cookies for Internet Explorer 6, 7, 8, 9:https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
• Delete your browsing history in Internet Explorer 9:https://support.microsoft.com/en-us/products/windows?os=windows-10
• Delete your browsing history including clearing cookie for Internet Explorer 10:https://support.microsoft.com/en-us/products/windows?os=windows-10
2. If you're still unable to sign-in after clearing the cache and cookies, please try resetting your password;https://account.live.com/password/reset
3. If you have cleared cache, cookies and tried to reset your password and find that you are still unable to access your Emails Account, Microsoft recommends you complete and submit the following Account Validation form Online;https://account.live.com/acsr
   Note:

   • Kindly provide as much information as possible.
   • For questions with multiple-choices please pick more answers where applicable instead of a single answer.
   • Provide precise information because the more accurate the information is, the more likely users will pass account validation
   • Please be reminded that these Online requirements are here to protect your privacy and account from being compromised.
4. If none of the self-help steps solves your problem, please seek Online support from the following communities:
   1. https://support.microsoft.com/en-us/products/windows?os=windows-10
   2. https://answers.microsoft.com/en-us/windowslive

When your security info (like an alternate email address or phone number) is current, it simplifies verification of your identity if there's ever a problem. Verifying your security info is not optional, we need to do this to keep your Microsoft Account secure.

For more information about Microsoft Account Security visit the following site; https://support.microsoft.com/en-us/help/12428/microsoft-account-security-info-and-security-codes

We think Outlook.com builds on the great tools in Hotmail, and we hope you'll agree. You get all the features you loved in Hotmail, like Sweep and one-click Unsubscribe, along with new features like archiving and a refreshed design. Outlook.com helps you see and do more from your inbox quickly. The streamlined interface shows more messages at a glance, and the new toolbar helps you complete everyday email tasks with fewer clicks.

• What are the keyboard shortcuts in the Mail and Calendar apps?
  Did you know that you can do almost everything in the Mail and Calendar apps using your keyboard rather than with your mouse or touch screen?Learn about keyboard shortcuts in the mail app and Learn about keyboard shortcuts in the calendar app
  
• Do the Mail and Calendar apps provide screen reader support?
  Yes! You can use Windows Narrator and your keyboard to navigate the Mail and Calendar apps.
  

• Why is my app in the wrong language?
  Your selected language must match one of the supported languages for Mail and Calendar for Windows 10. To see the supported languages for Mail and Calendar and for steps to set your preferred language in Windows 10, see Supported languages in Mail and Calendar.
• What do I need to get started with Mail and Calendar?
  All you need is an email address and a password. We’ll show you how to add your account, send your first email, and create your first event.
• What languages do the Mail and Calendar apps support?
  The apps support a variety of different languages. Once you change your language in Windows 10, you should see the changes in Mail and Calendar as well.
  
• Where are my email messages or events?
  If you don’t see older emails, you might need to change your sync duration If your older events, or events far in the future, aren't visible, don't worry. The events are still there, but are outside the range that Calendar for Windows 10 displays. Learn more.
  
• Why is my account out-of-date?
  If you’re receiving a message that your account settings are out-of-date, update the password? stored in the Mail and Calendar apps.
  
• How can I delete or remove an account?
  You can delete or remove an account from either the Mail or Calendar app. You can't delete the default account, but you can turn off email for that account.
  
• Can I change the color of the Mail and Calendar windows?
  Yes. You can change the window color, switch from light to dark theme, or add a background photo to the app. You can't add a background photo to an individual email message.
  
• Can I get notifications in the Mail app?
  Yes. In the Mail app, you can turn on notifications for accounts and pinned folders.
  

• I'm having sync issues.If your email messages aren't appearing, you can try to resolve your sync issues.
• How do I add my email to my phone or tablet?
  You can add your Microsoft email account via Settings. See Set up email in Mail for Windows 10 for more information.
  
• Some of my emails are missing or disappearing. If you don’t see some or all of your email messages and you’re not receiving an error, you might need to change your sync duration.
• I can't see images or links in email messages. You might have cleared the Always download full message and Internet images check box in your sync settings. Go to Settings > Manage Accounts, select your account, and then choose Change Mailbox sync settings.
• How do I change the size or format of the text?
  When reading email, you can zoom in and out, and when writing email, you can change the font size, color, or format, as well as the zoom level. See Change fonts, check spelling, and add images, files, tables, and links to learn more.
  
• How do I save and send a draft?
  Drafts are saved automatically. For more information, see Working with drafts.
  
• How do I print?
  If you have a printer set up in Windows 10, you can print any email message or several different views of your calendar from your computer or tablet.
  
• Can I combine or link accounts to view all of my mail from multiple accounts in one place?
  Yes. You can link two or more inboxes so all of your messages appear in one inbox.
  
• Can I block a sender?
  You can't block senders from within Mail for Windows 10, but if you are using an Outlook account you can block a sender from Outlook or Outlook.com. If you're using another email provider, try accessing your email account directly with the provider and see if they allow blocking senders from there.
  
• How do I sign out of my email account?
  You can’t sign out of an account that’s been added to the Mail or Calendar apps. However, you can delete an account. To learn how, see Delete an email account from Mail and Calendar apps.
  

• I'm having sync issues.If your calendar items aren't appearing, you can try to resolve your sync issues.
• Some of my events are missing or disappearing. If you don’t see some or all of your calendar events and you’re not receiving an error, you might need to change your sync duration.
• How do I sign out of my calendar account?
  You can’t sign out of an account that’s been added to the Mail or Calendar apps. However, you can delete an account. To learn how, see Delete an email account from Mail and Calendar apps.
  

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