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  • Can I opt-out of going live?
    You can opt-out of going live on Twitter. To opt-out: Navigate to your Settings, tap Privacy and Safety, then unselect Connect to Periscope to turn the feature off.

    When you opt-out, you will no longer be able to go live on Twitter, or comment and heart on others live videos, but your previous live videos will still be available on Twitter and Periscope. You can always choose to delete previous live videos from Twitter and Periscope by deleting a Tweet with your live video.

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  • Can I go live if my Tweets are protected?
    You cannot go live from Twitter if you have protected Tweets. However, you can download periscope and host a private live video through periscope.

    When you make your Tweets protected, after being public, your live videos will only be discoverable to your followers on Twitter, but will remain available on Periscope. You can delete previous live videos from Twitter and Periscope by deleting a Tweet with your live video.

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  • Can viewers comment on my live video?
    Viewers can comment directly in live videos through Twitter and Periscope. To learn more, visit the periscope help center.

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  • How do I find more live videos to watch?
    download periscope to explore live videos from around the world.

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  • What type of content is allowed in live video?
    You can learn more about acceptable media content on Twitter here.

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  • What are live 360 videos?
    When you see a video marked with a LIVE 360 badge, you can change your point of view while watching live by moving your phone, or swiping and tapping the screen.

    Live 360 videos are viewable on Twitter and Periscope. At this time, only select partners can create live 360 videos through Periscope. Learn more here.

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  • My Tweets are protected. Are my videos protected too?
    If your Tweets are protected, only your followers can view your videos in your Tweets. Please note that your followers may download or re-share links to videos that you share in protected Tweets. Links to videos shared on Twitter are not protected. Anyone with the link will be able to view the content. If you don't want anyone to see your videos on Twitter, we suggest you delete the Tweets containing those videos.

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  • Do videos count towards the 140 character limit in a Tweet?
    No, videos do not count towards the 140 character limit in a Tweet.

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  • Do videos automatically loop on Twitter?
    All videos posted to Twitter that are 6.5 seconds or shorter will automatically loop.

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  • What video formats do you support?
    We currently support MP4 and MOV video formats on mobile apps.

    On the web, we support the MP4 video format with H264 format with AAC audio. You can upload videos up to 512MB, however you will be prompted to edit videos to 2 minutes and 20 seconds or less in length.

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  • What are the limitations on video resolutions and aspect ratios that can be uploaded on the web?
    • Minimum resolution: 32 x 32
    • Maximum resolution: 1920 x 1200 (and 1200 x 1900)
    • Aspect ratios: 1:2.39 - 2.39:1 range (inclusive)
    • Maximum frame rate: 40 fps
    • Maximum bitrate: 25 Mbps

  • Can I tag people in a video?
    Tagging is only available in photos right now. You can learn more about photo tagging here.

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  • How do I delete a video (after Tweeting)?
    You can delete a video in the same way you delete a photo by deleting the Tweet itself. Visit posting photos on twitter to learn more.

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  • Can I send videos via Direct Message?
    Yes, you can send videos and GIFs via Direct Message. To learn more, visit about direct messages.

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  • Can I unsuspend my account?
    You may be able to unsuspend your own account. If you log in and see prompts that ask you to provide your phone mumber or confirm your email address, follow the instructions to get your account unsuspended.

    Are you seeing a message that your account is locked? Your account may also be temporarily disabled in response to reports of spammy or abusive behavior. For example, you may be prevented from Tweeting from your account for a specific period of time or you may be asked to verify certain information about yourself before proceeding. Take a look at this article for help unlocking your account.

    File an appeal and we may be able to unsuspend your account. If you are unable to unsuspend your own account using the instructions above and you think that we made a mistake suspending or locking your account, you can appeal. First, log in to the account that is suspended. Then, open a new browser tab and click here to file an appeal. We'll take a look and respond as soon as possible.

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  • What do your account has been locked for security purposes?
    If you are logged in to your account and see a message that your account has been locked for security purposes, this means that we have detected suspicious behavior and it appears as though your account may have been compromised. To unlock your account, please secure it by changing your password now.

    If you have an email address associated with your account, we also sent instructions to that address. If you don't see an email from us, please check your spam, junk and, social folders.

    For more information and tips to keep your account secure, read this article

    If you need additional help unlocking your account, contact our support team here

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  • What do your account is locked and we need to confirm you are the valid owner?
    If your account appears to have exhibited automated behavior that violates the twitter rules , we may lock it and request that you confirm you are the valid owner of the account.

    To unlock the account:

    1. Log in to your account.
    2. Look for the message letting you know your account has been locked.
    3. Click or tap Start.
    4. Enter your phone number. Please note that we will associate this phone number with your account.
    5. We will send you a text message, or you will receive a phone call, with a verification code. It may take a few minutes for the code to be delivered to your phone.
    6. Once you've entered the verification code, click or tap Submit to unlock your account.
    If you have an email address associated with your account, we also sent instructions to that address. If you don't see an email from us, please check your spam, junk and social folders.

    If you need additional help unlocking your account, contact our support team here.

    If your account is in this state, people who visit your profile may see a message letting them know the account has displayed unusual activity and asking them to confirm they still want to view it.

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  • What do your account is locked because it may have violated the Twitter Rules?
    If your account has been locked because it may have violated the twitter rules , we may request that you complete certain actions in order to unlock it. These actions may include verifying your email address, adding a phone number to your account, or deleting Tweets that are in violation of our Rules.

    To unlock your account, log in and look for the message letting you know Your account has been locked. Click or tap Start and follow the instructions to complete the requested actions.

    If you feel that your account has been locked in error, you can appeal by contacting our support team here.

    If your account is temporarily restricted, people who visit your profile may see a message letting them know the account may have violated the Twitter Rules and asking them to confirm they still want to view it.

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  • What do some of your account features are limited due to suspicious activity?
    If your account appears to have exhibited aggressive following, which violates the twitter rules , you will see a message that your account's features have been limited for a specified time.

    You will have two options to choose from:

    • Use Twitter in a temporary, limited state for the specified time listed.
    • Complete our instructions to verify your phone number.
    To use Twitter in a temporary, limited state, you can simply click or tap Continue to Twitter. During your limited state, your account and Tweets may be filtered out of certain places on Twitter, including from search results and notifications. If you choose Continue to Twitter, you will not be able to go back and choose the verify option.

    To restore your account by verifying your phone number, click or tap Verify, and follow the instructions we provide. Verifying your phone number helps reduce potentially automated or scripted activity on Twitter.

    Please note: If your account appears to have engaged in repeated violations of the Twitter Rules, you may not be presented with the option to verify by phone. In this case, you will only be able to use Twitter in a limited state for the specified time listed.

    If you feel that your account has been locked in error, you can appeal by contacting our support team here.

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  • What do some of your account features are temporarily limited?
    Conversations are core to Twitter, but if we detect behavior that may violate the twitter rules or inhibit other people's ability to express themselves freely, we may temporarily limit certain account features. For example, this could mean only your followers are able see your activity on Twitter, including Tweets, likes, Retweets, etc. Limiting the reach of potentially abusive content creates a safer environment and stronger Twitter community.

    When you log in and see this message, click or tap Continue to Twitter to initiate the countdown to restore your account features. You can read more about Twitter's abusive behavior policy here, and find guidelines for our hateful conduct policy here.

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  • How our hateful conduct policy works?
    As explained in the Twitter Rules:
    • Hateful conduct: You may not promote violence against or directly attack or threaten other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease. We also do not allow accounts whose primary purpose is inciting harm towards others on the basis of these categories.
    Examples of what we do not tolerate includes, but is not limited to behavior that harasses individuals or groups of people with:
    • violent threats;
    • wishes for the physical harm, death, or disease of individuals or groups;
    • references to mass murder, violent events, or specific means of violence in which/with which such groups have been the primary targets or victims;
    • behavior that incites fear about a protected group;
    • repeated and/or or non-consensual slurs, epithets, racist and sexist tropes, or other content that degrades someone.
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  • How our enforcement policy works?
    • Context matters.
    • Some Tweets may seem to be abusive when viewed in isolation, but may not be when viewed in the context of a larger conversation. While we accept reports of violations from anyone, sometimes we also need to hear directly from the target to ensure that we have proper context.
    • The number of reports we receive does not impact whether or not something will be removed. However, it may help us prioritize the order in which it gets reviewed.
    • We focus on behavior.
    • We enforce policies when someone reports behavior that is abusive and targets an entire protected group and/or individuals who may be members.
    • This targeting can happen in any manner (for example, @mentions, tagging a photo, and more).
    • We have a range of enforcement options.
    • The consequences for violating our rules vary depending on the severity of the violation and the person's previous record of violations. For example, we may ask someone to remove the offending Tweet before they can Tweet again. For other cases, we may suspend an account.
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  • What does a Retweet look like?
    • Retweets look like normal Tweets with the author's name and username next to it, but are distinguished by the Retweet icon and the name of the user who Retweeted the Tweet. If you see content from someone you do not follow in your timeline, look for "Retweeted by" info in the Tweet the Retweeter should be someone you follow.
    Note: Retweets may appear differently in third-party applications, and will show up in apps only if they are using Twitter's Retweet API. Many apps have built in their own version of Retweeting those Tweets are not treated as official Retweets on Twitter. To test, try Retweeting from a third-party app, then check your profile on the web.
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  • How to Retweet?
    From web:
    1. Hover over a Tweet.
    2. Click the Retweet button .
    3. A pop-up will show you the Tweet you're about to Retweet.
    4. Click the Retweet button.
    5. The Tweet will then be shared with all of your followers as a Retweet.
    From mobile apps:
    1. Go to the Tweet you'd like to share.
    2. Tap the Retweet icon .
    3. From the pop-up, tap Retweet.
    4. The Tweet will then be shared with all of your followers as a Retweet.
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  • Where do Retweets appear?
    Tweets Retweeted by other people:
    • You can see Tweets people you follow have Retweeted in your Home timeline.
    • Retweets, like regular Tweets, will not show up from accounts you have blocked.
    Your Tweets that others have Retweeted:
    • Go to your notifications tab. There you will see all activity concerning your Tweets including which have recently been Retweeted and by whom.

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