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  • How do I turn Retweets off?
    • You can turn off Retweets for a specific user if you don't like what they share. Select Turn off Retweets from the gear icon on a user's profile to stop seeing Tweets they've Retweeted.
    • Turning Retweets on or off is not retroactive, meaning that you can't remove Retweets that are already in your timeline.
    • It is not possible to turn off ALL Retweets from ALL users.
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  • How to undo a Retweet?
    From web:
    1. Find the Retweet you'd like to undo.
    2. The Retweet buttonwill be highlighted.
    3. Click the Retweet button and the Tweet will be removed from your profile timeline.
    Note: Undoing a Retweet will remove it from other timelines, however it may still appear on mobile devices displaying cached timelines or in cross-postings to third-party sites, such as Facebook.
    From mobile apps:
    1. Find the Retweet you'd like to undo.
    2. The Retweet iconwill be highlighted.
    3. Tap the Retweet icon.
    4. Tab Undo Retweet to confirm and the Tweet will be removed from your profile timeline.
    Note: Undoing a Retweet will remove it from other timelines, however it may still appear on mobile devices displaying cached timelines or in cross-postings to third-party sites, such as Facebook.
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  • How to use Quote Tweet to add your own comments?
    From web:
    1. Hover over a Tweet.
    2. Click the Retweet button
    3. A pop-up will show you the Tweet and a comment box.
    4. Type your own comments in the Add a comment field.
    5. Click the Tweet button.
    6. The Tweet will then be shared with your followers as a Quote Tweet.
    From mobile apps:
    1. Go to the Tweet you'd like to share.
    2. Tap the Retweet icon.
    3. Tap Quote Tweet.
    4. Add a comment and tap Tweet.
    5. The Tweet will then be shared with your followers as a Quote Tweet.
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  • How to delete a Quote Tweet?
    From the Twitter for iOS app:
    1. In the top menu, you will either see a navigation menu iconor your profile icon. Tap whichever icon you have.
    2. From the menu, tap Profile.
    3. Locate the Quote Tweet you want to delete.
    4. Tap the icon located at the top of the Tweet.
    5. Tap Delete.
    6. Tap Yes to confirm.
    Via twitter.com:
    1. Go to your profile.
    2. Locate the Quote Tweet you want to delete.
    3. Click the more icon
    4. Click Delete Tweet.
    5. Click Delete to confirm.
    Note: Quote Tweets do not count towards the 140 character limit. Undoing a Quote Tweet will remove it from other timelines, however it may still appear on mobile devices displaying cached timelines or in cross-postings to third-party sites, such as Facebook.
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  • What types of tweets and where they appear?
    General Tweets
    • Definition: Any message posted to Twitter containing up to 140 characters.
    • Where it appears for the sender: On the sender's profile page and Home timeline.
    • Where it appears for the recipient: In the Home timeline of anyone who is following the sender.
    Mentions
    • Definition: A Tweet containing another account's Twitter username, preceded by the "" symbol. For example: HelloSupport!
    • Where it appears for the recipient: In the recipient's Notifications tabs, which is accessible only by them. Additionally, mentions will appear in the recipient's Home timeline view (not on their profile) if they are following the sender.
    • Who else sees it: Anyone on Twitter who is following the sender of a mention will see the Tweet in their Home timeline.
    Note: When you post a Tweet beginning with an username, only people who follow both you and the account you are mentioning will see the the Tweet in their Home timeline. If you'd like all of your followers to see the Tweet, the best way is to Retweet or Quote Tweet your Tweet.
    Replies
    • Definition: A reply is when you respond to another person's Tweet.
    • Where it appears for the sender:On the sender's profile page.
    • Where it appears for the recipient: In the recipient's Notifications tab. Like mentions, replies will also appear in the recipient's Home timeline if they are following the sender.: On the sender's profile page.
    • Who else sees it:Anyone following the sender and the recipient of a reply will see it in their Home timeline.
    • Places it will never appear: On anyone's profile page, unless they sent the reply.

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    • What other things you might want to know?
      About Retweets:

      You'll find Retweets in your timeline, your profile, and other profile pages on Twitter. To learn more about where Retweets (and your Tweets that have been Retweeted by others) appear on Twitter, read our about retweets artical.

      About Quote Tweets:

      The Quote Tweet feature allows you to Tweet another person's Tweet with your own comment added. To learn more, read our retweeting another tweet artical.

      About replies sent from accounts with protected Tweets

      By protecting your Tweets (making them private), you're telling us that you don't want anyone to see any of your Tweets unless you've accepted their follow request. If your Tweets are protected and you send a reply or mention, only those you've approved to view your Tweets will ever be able to see them. If you want to send Tweets such as mentions or replies to people who are not following you, unprotect your Tweets to make them public.

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    • Where replies between other people appear?
      If you're not the sender or recipient of a reply, you may still see a reply to someone else in your timeline.

      You will see replies in your Home timeline if you are following both the sender and the recipient of the reply, or if we think the reply is relevant to you. Otherwise, you won't see the reply unless you visit the sender's profile page.

      If you send a reply to someone, it does not show on their profile page. Only replies that person has sent will show on their profile.

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    • What are Promoted Tweets?
      • Promoted Tweets are ordinary Tweets purchased by advertisers who want to reach a wider group of users or to spark engagement from their existing followers.
      • Promoted Tweets are clearly labeled as Promoted when an advertiser is paying for their placement on Twitter. In every other respect, Promoted Tweets act just like regular Tweets and can be retweeted, replied to, liked, and more.
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    • When should I use Promoted Tweets?
      Promoted Tweets are regular Tweets with the added bonus that they can reach more people who are interested in your business. They should be used to place your best content in front of the audience that matters to you at the right time.

      If your goal is to drive a particular action via Twitter, Promoted Tweets are a great place to promote engaging content that includes a call to action to users. Using Promoted Tweets you can:

      • Drive website traffic by asking users to click on your best content.
      • Offer coupons and deals in the copy of your Tweets.
      • Drive leads using Lead Generation Cards
      • Promote sales and giveaways.
      If your goal is to drive awareness for your business, Promoted Tweets can do this in a variety of ways:ul style="list-style-type:disc">
    • Expand the reach of your content like blog posts, white papers, and more.
    • Connect with influencers and brand advocates by ensuring they see your content.
    • Promote awareness around events and product launches.
    • Ask for retweets to gain an even broader audience for your messages.
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  • Where do users see Promoted Tweets?
    • At the top of relevant search results pages on twitter.com. Promoted Tweets from our advertising partners are called out at the top of some search results pages on Twitter.com and through select ecosystem partners.
    • In Search Results for a Promoted Trend. Users may also see a Promoted Tweet in the search results when they click on a Promoted Trend.
    • Home Timelines. Promoted Tweets may be visible within a user's timeline if an advertiser has promoted a Tweet that is relevant to that user.
    • User profiles. Promoted Tweets will display on select user profiles that fit the targeting credentials configured for a campaign.
    • Official Twitter clients. Promoted Tweets from our advertising partners may also be displayed through Twitter's official desktop and mobile clients, including Twitter for iPhone, and Twitter for Android, among others.
    Note: It's possible that a user will see a Promoted Tweet that does not appear on the advertiser's profile page. Advertisers have the option to send highly targeted and relevant Promoted Tweets to a specific audience only, without that Tweet being sent to all followers. However, any Promoted Tweet a user might see is still a part of Twitter, and can generally be found by searching for the Tweet.
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  • How does twitter determine which Promote Tweets display in a user's timeline?
    • A Promoted Tweet will appear in a user's timeline only if the Tweet is likely to be interesting and relevant to that user.
    • Our platform uses a variety of signals to determine which Promoted Tweets are relevant to users, including what a user chooses to follow, how they interact with a Tweet, what they retweet, and more.

  • How often will people Promote Tweets in their timeline?
    • We're focused on providing a great user experience, first and foremost. As a result, we're being thoughtful in how we display Promoted Tweets in users timelines conservative about the number of Promoted Tweets that people see in a single day.
    • Any Promoted Tweet people see in their timeline will appear just once, at or near the top of their timeline. Then, the Promoted Tweet will scroll through the timeline like any other Tweet.
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  • Where in the user timeline will Promoted Tweets appear?
    Any Promoted Tweet people see in their timeline will appear just once, at or near the top of their timeline. Then, the Promoted Tweet will scroll through the timeline like any other Tweet.

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  • Can users dismiss a Promoted Tweet if they see one in their timeline?
    Users who dislike a Promoted Tweet can simply dismiss it from their timeline with a single click, using the Dismiss button that appears as part of the Tweet.

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  • Can users opt out of seeing Promoted Tweets in their timeline?
    • We are strongly committed to delivering the most relevant ads to the right user at the right time.
    • Users who dislike a Promoted Tweet can simply dismiss it from their timeline with a single click, but they will not be able to opt out of seeing ads in the timeline.
    • As always, we are paying close attention to how consumers interact with Promoted Tweets and we'll continue to make iterations and improvements as we better understand consumer reaction.
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  • How to report twitter ads?
    If you have an issue with a Promoted Tweet, please see our how to report twitter ads page for more information.

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